The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Item dimensions/sizes can be found within each item's description.
All items are packaged with care. Gift notes may be added to any order. Invoices and pricing information are never included in your shipment.
Yes, I welcome custom orders and many items can be personalized. Please contact me for more information.
Returns and exchanges are accepted on most items within the outlined time frame and conditions as stated above. Upon receipt of the item(s) a refund for the item price only, minus a 20% restocking fee. Shipping costs are non-refundable.
Damaged items: If your item arrives damaged or broken, you must contact us immediately. We will require photos of the item and packaging so a claim can be filed with the shipping carrier. Once approved by the shipping carrier, we will immediately send out a replacement item.
Lost Items: We have no control over packages that have been shipped, if a package becomes lost in transit, you the (buyer) must file a claim with the shipping carrier to recover your item or request a refund with that carrier.
We will not be willing to make any other concessions on returns, damaged items, or lost items. This is the best way to make it fair for all of our customers.
We do not ship to Alaska, Hawaii and Puerto Rico with our free shipping option. If you would like a shipping quote please contact us prior to ordering.
We reserve the right to limit the availability of, and/or to discontinue, product or service described or available on our site to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities and/or cancel orders of any product, or service that we provide.